FREQUENTLY ASKED QUESTIONS

We make doing your laundry simple and affordable.
Our Laundry Service can save you time & money, so you can enjoy doing the things you love. 

Residential Laundry Pickup & Delivery FAQs

  • What is residential laundry service pickup and delivery? Simple put, a laundry pickup and delivery service does just that. Instead of searching for a laundromat fluff and fold near me and lugging your laundry bag around to use their drop off fluff and fold laundry service. We offer a better alternative and pickup laundry service near me is located right at your front door. Let Long Island Laundry pickup and deliver your laundry at your home with our pickup and delivery laundry services.

    We do all the work at our laundry facility and will handle your wash and fold laundry with superior care. Our customers trust their clothes with our laundry service because unlike others we separate clothing on premises so you don't have to- whites, lights and darks and follow all clothing tag care instructions - we take care of it all with our laundry pickup and delivery service!

  • When you search for laundry pickup and delivery near me you will find a wide range in laundry service pricing. At Long Island Laundry we believe in "you get what you pay for". Not all laundry service providers use premium detergents like we do or handle your clothes with the personal care needed to ensure items get washed properly and no one folds like us! We are really good at folding, your clothes will come back freshly cleaned and perfectly folded everytime.

    Our laundry cleaning service is only $1.85 per/lb, with a $25 minimum per order for most areas we service. First-time customers can use the promo code FIRST10 for $10 off. We offer both residential fluff and fold delivery and commercial laundry service pickup and delivery. Pay no upcharges with us and pickup and delivery is always included!

  • Simply put you dirty laundry in a bag! If you have a laundry bag than use that. If not, any plastic bag will do. Once you become a recurring weekly customer we will supply you with free laundry bags to use for each service. 

  • If you can't be home when we come by, just leave your laundry outside your door or another safe, accessible location and provide instructions letting us know where you'll be leaving it when scheduling. Upon delivery we’ll return it to the same spot unless otherwise requested.

  • Unless special request are made our standard practice is using Tide Detergent, Downy Fabric Softener, Bounce Dryer Sheets and Clorox Bleach for the whites. We have fragrance free sensitive skin detergant and eco-friendly detergents in stock to use upon request. You can fully customize your order to your personal prefrences, just make the notes in you laundry prefrences when creating your order. 

  • Yes! We offer All Free & Clear Sensitive Skin Detergent. Just simple request that is what you would like us to use.

  • Absolutely! As many as you like, including how items should be folded, which detergent to use, or to hang certain clothing. Just include your laundry prference notes on your account when placing your order. We will follow any personal preferences that you request and best of all it does not cost you anymore with our all inclusive pricing.

  • We do our very best to pre-treat any stains we see while loading your items in the washing machine. If you have any items that you want us to pay special attention to just place those items in a separate bag with a note or attach a note to the item and place at the top of your laundry bag. We are usually very successful at removing stains but depending on the stain and material type of the items we can’t guarantee the stain will come out.

  • Yes we can place any items you like on hangers. As always there is no extra charge for this. Just place the items in a separate bag with a note to put on hangers or add a note when placing order online (ex. Place all button down shirts on hangers, hang khakis.

  • We currently serve most of Long Island, including Glen Cove, Oyster Bay, Roslyn, Manhasset, Hicksville, Huntington and surrounding neighborhoods. Use our zip code checker on the website to confirm service in your area.

  • Next Day Delivery (24 hours): Available for most service areas close to our facility.

    48-Hour Delivery: For service areas farther from our location.

    How to Check Your Area's Turnaround Time:

    Online: Your delivery timeframe displays automatically when eplacing your order.
    Phone: Call us to confirm turnaround time for your specific address.
    Text/Email Updates: Receive automatic notifications when your laundry is ready for pickup/delivery.

  • Using our mobile laundry service could'nt be easier. Simple Request A Free Pick Up and we will come to your location to pick up your dirty laundry. We take it back to our family owned laundromat and we wash, dry and perfectly fold your laundry for you. Then, on your scheduled delivery day, our laundry pickup and delivery driver will bring it back to you clean, perfectly folded and ready to wear. Instead of spending hours doing your own laundry, it now only takes you minutes with a few clicks of a button from the comfort of your home. Watch instructional video below:

Commercial Laundry Services FAQs

  • Commercial laundry service provides professional washing, drying, and folding for businesses that need frequent cleaning of linens, uniforms, towels, and textiles. We handle bulk loads with fast turnaround and free pickup/delivery across Long Island.

  • We have found that these are the best Commercial laundry detergents-

    ⇒Tide
    ⇒Downy
    ⇒Bounce
    ⇒OXI Clean
    ⇒All Free Clear (fragrance free option)

  • We make payment simple and tailored to your business needs. You can:
    - Pay per order with automatic billing by securely storing a credit or debit card on your account
    - Set up weekly or monthly invoicing for recurring service
    No hidden fees, no surprises- just clean laundry and clear billing.

  • We serve a wide range of industries, including:
    - Medical offices & clinics
    - Hotels & motels
    - Gyms & health clubs
    - Spas & salons
    - Restaurants & catering companies
    - Event venues, schools, and rental properties
    If your business uses laundry, we can help.

  • It’s simple and free:
    - Step 1: Request a pickup online
    - Step 2: We collect your laundry and clean it at our facility
    - Step 3: We deliver it back fresh, folded, and ready to use
    You can schedule service as needed or on a recurring basis (daily, weekly, bi-weekly).

  • Our standard pricing is $1.85 per lb. but we do offer custom quotes depending on:
    - Laundry volume
    - Frequency of service
    - Type of items (linens, uniforms, towels, etc.)
    For best pricing give us a call and request a customized quote tailored to your business needs. We also offer $10 off your first order with promo code FIRST10, just to try our service out.

  • Both options are available: -

    Customer-owned goods (COG): We launder your inventory

    Rental service: We currently only offer towel rental service and can supply and clean towels we own and rent to your business.

    Let us know what works best for your business.

  • Yes, we follow strict hygiene protocols and use premium detergents to ensure your items are thoroughly cleaned and sanitized. 

  • Yes. We offer same-day turnaround for urgent needs through our drop-off wash and fold service at our Glen Cove Laundromat. For pickup and delivery laundry service we offer next-day service for most of our Long Island service areas.

  • No contract required.
    Use our service as needed or set up a recurring schedule. We earn your business with every order.

  • Just visit our Commercial Laundry page and request a free pickup.
    We’ll customize a plan based on your laundry needs, schedule, and budget.

  • Yes, always! At Long Island Laundry, pickup and delivery is included.
    We never charge extra fees for gas, mileage, delivery or other service fees like many other providers do.
    That means:
    - No fuel surcharges
    - No per-trip delivery fees
    - No hidden costs
    Our all-inclusive pricing ensures you know exactly what you’re paying upfront, no surprises, just clean laundry and reliable service.

Wash & Fold Drop-Off Laundry FAQs

  • Wash and fold (also called fluff and fold) is a professional laundry service where you drop off your clothes and we handle everything- washing, drying, folding, and packaging, so your laundry comes back fresh, clean, and ready to wear.

  • Unless special request are made we use Tide Detergent, Downy Fabric Softener, Bounce Dryer Sheets and Clorox Bleach for the whites.

  • Yes! We offer All Free & Clear Sensitive Skin Detergent. Just simple request that is what you would like us to use.

  • Absolutely! As many as you like, we will follow any personal preferences that you request. Such as-
    - Detergent type
    - Wash/dry temperatures
    - Folding preferences
    Just let us know your preferences when you drop off and best of all we don’t have any upcharges.

  • We do our very best to pre-treat any stains we see while loading your items in the washing machine. If you have any items that you want us to pay special attention to just place those items in a separate bag with a note or attach a note to the item and place at the top of your laundry bag. We are usually very successful at removing stains but depending on the stain and material type of the items we can’t guarantee the stain will come out.

  • Yes we can place any items you like on hangers. As always there is no extra charge for this. Just place the items in a separate bag with a note to put on hangers or add a note when placing order online (ex. Place all button down shirts on hangers, hang khakis.

  • We charge $1.35 per pound with a $15 minimum order.
    Comforters and bulky items are priced separately, starting only at $20.
    New customers can use promo code FIRST10 for $10 off your first order.

  • We are a premium wash and fold laundry service with all inclusive pricing so every order includes:
    - Stain pre-treatment
    - Sorting by lights, darks, and whites
    - Premium detergent options
    - Separate processing (never mixed with other orders)
    - Prompt removal from dryers to reduce wrinkles
    - Perfectly folded and packaged ready for pickup.

  • Standard turnaround is typically 24 hours. Upon request we do offer same-day service depending on our workload, the time of day you drop off and the size of your order. 

  • Yes! We provide free pickup and delivery throughout our Long Island service areas.
    Just schedule online and we’ll handle the rest- door to door.

  • No Never! Your laundry is always processed separately from order orders.

  • Absolutely. We specialize in cleaning:
    - Comforters
    - Blankets
    - Pillows
    - Matress Pads
    - Sleeping Bags
    Bulky items are priced by the piece for optimal care.

  • We’re happy to accommodate.
    Just place delicate items in a separate bag and include a note or let us know when dropping off your laundry. We’ll treat them with extra care as per your instructions.

  • No contracts, no subscriptions.
    Use our service as needed- whether it’s weekly, monthly, or just when life gets busy.

Towel Laundry Service FAQs

  • Towel laundry service is a professional solution for businesses that need clean, sanitized towels on a regular basis. We pick up, wash, dry, and deliver your towels so you never run out, perfect for gyms, salons, spas, and more.

  • Our standard rate is $1.85 per pound, with a $25 minimum.
    We also offer custom quotes based on towel volume, frequency, and item type.
    Use promo code FIRST10 for $10 off your first order.

  • We serve:
    - Gyms & fitness centers
    - Spas & massage studios
    - Hair & nail salons
    - Barber shops
    - Country clubs
    - Medical offices
    If your business uses towels, we’ve got you covered.

  • Both options are available:
    - Customer-owned goods (COG): We clean your towels

    - Towel rental: We supply and launder towels for you

    Choose what works best for your business.

  • Yes, pickup and delivery are always included.
    We never charge fuel surcharges, delivery fees, or hidden costs.
    Our pricing is all-inclusive and transparent.

  • We offer flexible scheduling:
    - Daily
    - Weekly
    - Bi-weekly
    - On-demand
    You choose the frequency that fits your business.

  • Absolutely. Your towels are never mixed with other clients’ laundry.
    We process each order individually to ensure hygiene and quality.

  • Yes, we offer premium and fragrance-free detergents like All Free & Clear.
    Just let us know your preferences when scheduling your pickup.

  • Yes. We use high-temperature washing and quality commercial detergents to ensure your towels are thoroughly cleaned and fresh. While we’re not OSHA-certified we follow consistent, professional laundering practices to help your business have clean and sanitized towels.

  • It’s easy:
    - Step 1: Request a free pickup online
    - Step 2: We collect and clean your towels
    - Step 3: Fresh towels are delivered back to you, ready to use
    No contracts, no hassle, just clean towels, delivered.

Dry Cleaning FAQs

  • Any cleaning process for clothing and fabrics using a solvent other than water is dry cleaning. The practicalities of a standard home washer and dryer can not withstand this process.

  • Take it all out of the pockets of all of your garments. Items like gum and makeup can damage the clothing and other customers’ clothing in the same load. Make it easy to find stains by putting pins or tape on the stain or near it.

  • Dry cleaning is a must for your sensitive fabrics, and outcomes vary considerably. For such delicate, heavily embellished clothing, which water can not treat, dry cleaning is immaculate and useful.

  • Dry cleaning is better for removing grease, oil, or other deep-set stains when it comes to dry cleaning versus washing. It may not always be possible for the necessary detergent to get stains out of the clothing, but dry cleaning can.

  • Does dry cleaning make your clothes better than regular washing? Absolutely. Clothes are not damaged by dry cleaning; it preserves them. But washing just ends up reducing it, staining it, or pilling it.

Self Serve Laundromat FAQs

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  • Glen Street Laundromat in Glen Cove, NY is open 7 days a week for your convenience:

    • Monday–Friday: 7:00 AM – 10:00 PM
    • Saturday & Sunday: 6:00 AM – 10:00 PM
      Open early and late so you can do laundry on your own schedule.
  • Washers:

    • 45 lb: $4.00
    • 55 lb: $6.50
    • 65 lb XL: $7.00

    Dryers:

    • 30 lb: $0.25 every 7 minute

    Prices are affordable and machines are designed to complete your laundry in under an hour.

  • We accept:

    • Quarters
    • Credit/Debit Cards
    • Mobile Pay

    Cashless options make the laundry process quick and easy.

  • Yes, feel free to bring your own detergent, fabric softener, or dryer sheets.
    Forgot something? Our vending machines offer laundry essentials onsite.

     

  • Yes, we offer oversized machines ideal for:

    • Comforters
    • Blankets
    • Large or multiple loads

    They're perfect for bulky laundry items you can’t fit in home machines.

  • Yes. We’re fully staffed during business hours to assist with:

    • Machine operation
    • Drop-off laundry services
    • Troubleshooting questions

  • If a machine malfunctions:

    • Alert a staff member on-site
    • We will correct the issue or refund your money immediately

  • Yes, we stock vending machines with:

    • Detergent
    • Fabric softener
    • Dryer sheets

    No need to leave if you forgot your essentials.

  • Yes. Customers enjoy:

    • Free Wi-Fi
    • Flat-screen TVs
    • Folding counters
    • Clean restrooms
    • Convenient parking (front and rear)

    A relaxing atmosphere while you wait.

  • Absolutely. Your safety matters:

    • Surveillance cameras monitor the space
    • The facility is well-lit and staffed
    • Emergency protocols are in place for peace of mind

  • We kindly ask that you do not use our self-service machines for pet bedding, items with excessive dirt, grease, or waste. These materials can affect machine cleanliness and the comfort of other customers. If you're unsure whether something is suitable, feel free to check with our staff, we're happy to guide you toward the best solution

  • Items left behind are held in our office.
    We recommend checking your machines and folding station before leaving.

  • Yes, but we kindly ask that children are supervised to maintain a safe and calm space.

  • Our Laundromat utilizes the FasCard app which allows customers to remotely monitor and interact with laundry machines. Customers can see which machines are available, check cycle times, and even start machines using their smartphone.

    In general, weekday mid-days are typically the quietest.
    Evenings and weekends are busier but machines are usually always available.